How to Sell
Why sell on the Marketplace?
One of the main advantages of the Digital Marketplace is that it allows you to sell online without having to develop your own online shop. This means that start-up costs are significantly lower, as developing your own e-commerce platform is one of the biggest initial investments in an e-commerce project.
The Digital Marketplace connects each seller to a large number of online consumers, allowing sellers to test new products with a wide audience. This diverse audience will provide quick and relevant feedback on a seller’s products, in terms of features, price, quality, and more.
By selling on the Digital Marketplace, sellers will gain greater visibility and brand awareness, associating themselves with strong brands recognised by consumers, thereby enabling sellers to expand their range of online sales channels.
The Digital Marketplace provides tools for creating digital marketing campaigns within its platform.
The Digital Marketplace supports exports through e-commerce. It facilitates entry into international markets because, in addition to the advantages mentioned above, it provides detailed information on consumers, their behaviour, characteristics and consumption habits. Furthermore, it offers more affordable shipping costs and faster delivery, making sellers more competitive in the international market.
From a technological perspective, sellers do not face high development or integration costs, as is often the case when running their own online shop, where they must purchase or develop the required functionality or integration. The Digital Marketplace provides a range of features native to the online sales platform free of charge.
In short, the Digital Marketplace is a ready-made platform that enables greater reach in terms of product visibility and the exposure of products to different audiences at low cost.
FAQs Vendedores
The Marketplace enables local sellers to sell their products via our platform, helping to promote trade in our town.
• Be a company or a sole trader: To register as a seller, you must be a legally incorporated entity or a sole trader with an active business.
• Ship directly to the end customer: Sellers are responsible for shipping their products directly to consumers, using partner logistics services, such as CTT.
• Invoice the customer directly: Each seller must issue invoices directly to customers, in accordance with purchases made on the platform.
• Ensure a quality service: Excellence in customer service and customer satisfaction are fundamental. Sellers are expected to meet deadlines and guarantee quality products.
• Put the customer first: Always put the customer first, with personalised service and attention to their needs.
• Build a long-term partnership: By joining the Marketplace, sellers become part of a community that values and promotes local trade, with the aim of creating a sustainable and mutually beneficial relationship.
To sign up, simply fill in the form on our seller registration page. Our team will get in touch within 24 hours to help you through the process.
The subscription is free for the duration of the ‘Digital Neighbourhoods’ programme. We do not charge any commission on sales.
You can sell a wide variety of products, from handmade items to food, provided they comply with the Marketplace guidelines and applicable legislation
As a Seller, you have up to 24 hours to accept or decline an order after payment has been made.
The Seller is responsible for dispatching orders. We use CTT Express Post as our sole delivery method.
The only delivery method available is CTT Express Post. The delivery cost depends on whether you choose standard delivery or 24-hour delivery. The weight limit for parcels is 10 kg
Customers can pay using Visa or MasterCard and via bank transfer. The platform is responsible for processing the payment
Yes, the price shown on the product page already includes all applicable taxes and duties. Delivery charges are not included in the price.
Customers can ask questions about products using the “Ask the seller” feature, available on the product page.***
Customers must bear the cost of returning products that are not defective. Please refer to the return policy on your seller page.
The warranty for Marketplace products is the responsibility of the sellers, who must comply with Portuguese law.
Sellers are required to provide the warranty specified by law for each type of product.
The refund will be issued via the same payment method used for the purchase, once the seller has confirmed receipt of the returned product.